Warranty

SMRTFT NÜOBELL

Effective Date: October 25, 2023

Standard Warranty

 SMRTFT proudly stands behind the quality of our products. We want you to enjoy your NÜOBELL dumbbells with confidence. Our standard warranty covers:

  • The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of two (2) years from the original invoice date.
  • Shipping and handling fees are to be paid for by the customer.
  • The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer).
  • Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

 

SMRTCARE Extended Warranty Program

We're excited to introduce SMRTCARE, our extended warranty program designed to offer additional peace of mind:

  • $29 Membership Rate: Extends your warranty coverage for an additional 1 year (3 years total coverage).
  • $69 Membership Rate: Extends your warranty coverage for an additional 3 years (5 years total coverage).
  • Existing SMRTFT NÜOBELL customers can email support@smrtft.com to upgrade their warranty coverage.

Please note that all SMRTFT NÜOBELL products are warranted to the retail purchaser to be free from defects in materials and workmanship. Warranty coverage is only valid for the original purchaser with valid proof of SMRTFT purchase.

Any product used in a manner not recommended by SMRTFT will void warranty coverage.

 

What Our Warranty Covers

Our warranty covers mechanical failure due to material defects, including damage during shipment or malfunctioning parts from recommended and normal regular use.

Parts, including handles, weight plates, plastic connectors, and cradles, have a manufacturer's warranty of 2 years, plus the applicable purchased extended coverage based on warranty membership extension of 1 or 3 years.

 

What Our Warranty Doesn't Cover

Our warranty does not cover:

  • Damage to the product due to dropping or slamming the dumbbell.
  • Normal wear and tear and cosmetic damage that does not impede the use of the dumbbells (e.g., scratches, dents, or paint peeling).
  • Any damage, failure, or loss caused by accident, misuse, neglect, abuse, improper assembly, improper maintenance, Acts of God, tampering, alteration, modification, theft, or failure to follow instructions or warnings.
  • Use of products in a manner or environment for which they were not designed.

 

Limitations

The preceding warranties are the sole and exclusive express warranties made by SMRTFT. They supersede any prior, contrary, or additional oral or written representations.

The extent of SMRTFT under this warranty is the repair or replacement of the product at the sole discretion of SMRTFT. In no event shall SMRTFT's liability exceed the purchase price paid by the purchaser.

Under no circumstances shall SMRTFT be liable for any loss, direct, indirect, incidental, foreseen, unforeseen, special, or consequential damage arising out of or in connection with the use of this product. This warranty is valid only in the United States of America.

No agent, representative, dealer, or employee has the authority to alter or increase the obligations or limitations of this warranty. Any implied warranties, including the WARRANTY OF MERCHANTABILITY and any WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, are limited in duration to the term of the applicable express warranty provided above, whichever is longer. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

Procedures

Replacement parts covered under warranty will be provided by SMRTFT. The original purchaser must provide proof of purchase from SMRTFT. Part assembly, additional taxes, handling, packing, return postage, insurance, and shipping expenses are the purchaser's sole responsibility.

  1. SMRTFT can repair or replace any NÜOBELL product or parts that require replacement under the warranty.
  2. SMRTFT will have the option to replace any structurally defective equipment with a new unit or replace the unit with a unit of equal value.
  3. If you elect to repair a NÜOBELL product or part yourself or use a replacement part not supplied by SMRTFT, SMRTFT shall not be liable for any cost, damage, failure, or loss caused by the use of unauthorized service or parts.

SMRTFT reserves the right to monitor all claims for warranty fraud and reserves the right to immediately void any warranty offered hereunder if it determines in its sole discretion that warranty fraud exists with respect to any claim made hereunder.

For warranty support, please get in touch with the store where you purchased your dumbbells. Have your receipt in hand (original purchase receipt needed for all claims). If possible, take a photo of the damage or record a video explaining the issue.

We are not responsible for distributor representations. In addition, the customer will pay for shipping and handling for warranty replacements.