What does pre-ordering mean?
Get early access to most-popular products, securing the must-have items everyone is talking about before they sell out. Once your order is placed, we will ship it to you per estimated ship date.
How do I pre-order
Look for items marked ‘PRE-ORDER’ and simply add the items you love to your shopping bag and proceed to checkout as usual.
How do I cancel a pre-order?
If you change your mind, please go to "returns & Refunds" section on our website, click the "return form" and follow the steps to cancel your order.
How do I check the status of my order?
You may check the status of your order by going to “track your order” on our website under "support" and entering your order number starting with # or tracking number.
Can I amend or cancel an item from my order?
Depending on the status of your order. We are unable to change any orders after they have already been shipped. If you want to cancel your order that already shipped, please email email@example.com, but please note that any approvals for cancellation are made at our sole discretion and we are under no obligation to do so.
Will I be charged sales tax on my order?
Applicable sales tax will be included on all orders based on shipping address. Sales tax amount is estimated until order has shipped and shipping confirmation has been sent. The state and local governments require that we charge tax for items shipped to any state where SMRTFT has a physical presence (such as a store, warehouse, or contact center)
Do I need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
Review past purchases.
Add items you love or missed out on to your wish list.
Save your address and card details so you can shop even quicker in future.
Why are some items marked as final sale?
Sports masks cannot be exchanged or returned due to sanitary restrictions.
How much will it cost to ship my order?
Order for masks and socks over $25 ship free via standard shipping. Dumbbells and stands ship via UPS, and the shipping rate will be calculated into your final order upon Checkout.
Do you ship outside of the United States?
Currently, we only ship within the contiguous lower 48 states in the United States and Canada. For Canadian orders, the price you pay to SMRTFT exclude all relevant import duties and sales taxes. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing the order.
Are orders being filled at this time due to COVID-19?
We are processing and fulfilling orders from our warehouse but may be experiencing delays as increased regulations have reduced hours of operation. Please contact customer service with any concerns.
Why is my order delayed?
Although our west coast warehouse is back up and running, your order may take longer to reach you.
Stay tuned for an email update when your purchase is on its way.
When can I expect my order to arrive?
When you place the order, transit time is calculated along with the rate.