Returns & Exchange Polices

Return Policy

This policy applies to products purchased directly from SMRTFT.COM. If you purchased a SMRTFT product from another retailer, this policy does not apply. 

SMRTFT.COM accepts returns of merchandise only under the following conditions.

• You must receive a RMA number from our online returns center. 
• Merchandise is to be returned within 30 days from the delivery date.
• Products returned without a RMA number will not be refunded or credited and will be discarded as we are not able to identify the sender. 
• Products must be returned undamaged in suitable packaging (preferably original cartons).
• Must be in original condition with all accessories and materials included.
• Due to the nature of the product and related shipping fees, refunds do not include shipping and handling for both ways. If you have questions about these fees, please reach out to our Customer Service before returning your product. 

Unauthorized Returns

SMRTFT defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by us. If we receive packages without a valid RMA number it cannot be refunded. The customer assumes all shipping and handling charges for any unauthorized return.

Order Cancellation Policy

Once you click submit, your order cannot be modified or cancelled.

If you change your mind about the order, you can return any unwanted items in accordance with our return policy. Any return delivery fees will be deducted from the refund.